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Appointment Policies

We want to make sure that you and all other guests are provided with a quality experience which is both timely and professional. To ensure reliable and consistent services for all of our guests, please be aware of the following booking and appointment policies.

Booking Appointments

To secure an appointment, We require a non-refundable booking fee. This fee will be applied to the total of your services during your appointment. The booking fee must be paid when you book on Schedulicity or your time slot will not be secured.

Same day squeeze in appointments are still allowed. If you miss your squeeze in appointment, the fee will be added to the cost of your next service.

Late Arrival

If you arrive late, your appointment will end at the original scheduled time to remain on time for the appointments following yours. Please do your best to arrive on time. All appointments have been designed to allow appropriate time for each service. Your late arrival might limit our ability to provide the fullest possible experience. After 20 minutes, your appointment will be cancelled and you will be asked to reschedule

Fill Ins

Your natural lashes are constantly growing & shedding due to the natural growth cycle, and refills are needed every 2-3 weeks to maintain a full look. The length of the growth cycle differs from person to person, so retention will vary person to person. We  different fill options based on days/weeks since last appointment: You must have at least 40 the % of extensions remaining to be considered a fill in. If the incorrect fill in is scheduled, you will be notified prior to the service and we will confirm the details with you to ensure you will be charged for the correct fill.

Preparing For Your Appointment

All clients with extensions on need to cleanse their lashes thoroughly and remove all makeup on/around the eye area prior to your appointment. Arriving with heavy makeup on takes time away from your appointment because I will have to remove the makeup then double cleanse your lashe before I can even begin your actual fill in. 

Please do not apply mascara to your extensions prior to your appointment

Cancellations/No Shows

We understand unforeseen events happen and you may need to cancel an appointment. We ask that you give us 24 hours notice so we can adjust our schedule accordingly. In the event 24 hours notice is not given, we will try our best to re-book the appointment time. 

If you reschedule with at least 24 hours notice, you will not be required to pay a new booking fee. 

A No call/No show to your appointment will result in loss of booking fee

After 2 no shows you will not be able to book an appointment unless it is paid in full at time of booking.

Refunds or Returns

Your happiness is always my priority, but there will be no refunds on services rendered or products purchased for any reason. If you experience any issues please contact me within 72 hours, I will do my best to ensure you're satisfied with your services. 

CONTACT US

3036 Healthy Way 

Suite124, Room 108

Birmingham, AL 35243

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